How to apply for a new maid?
Immigration Requirements • Both husband and wife should be working. • Combined minimum income of RM60,000.00 per annum. • Child or Children care for 15 years and below only. • Applications may be considered for [...]
December 2017
How long can a domestic helper work for you?
Unlimited years subject to mutual agreement between employer and the maid or the latest government rules and regulations.
What are your responsibilities when hiring a maid?
As an employer, you must provide the basic necessities to your maid(s): • Enough food. • Enough rest. • Proper place to rest & sleep. • Medical attention & needs. • Basic hygiene & toiletries [...]
What does a maid need from her employer?
• Patience and sufficient advice. • Protection and safety.
How to ensure your maid provides the best service?
• Respect and treat the maid well. • Make her happy in your home - a happy maid makes a good maid. • Be strict but fair to her. • Have a realistic expectation from [...]
What should you do if your maid has problems?
• Maids are human beings. They will encounter challenges from time to time in the course of their work. • Metro Excel provides free counselling and re-training.
What should you do if your maid runs away?
• Report to the agency • Seek advice on how to lodge a police report • Inform the Immigration Department.
Can Metro Excel assist with your domestic helper while you’re on holiday?
Metro Excel understands your needs. We have our own training center with a hostel in which your maid can stay in, while you and your family go for a holiday.
How do you send your maid home after she had completed her contract?
Metro Excel provides the following services to assist you: • Air ticket arrangement • Airport transfer arrangement • Cancellation of working permit or COM • Maid's insurance for personal accident & medical/hospitalization • Salary remittance